Frequently asked questions

Interac e-Transfer only. When you place an order we hold it and show you everything you need to send the transfer: our auto-deposit address (payments@smokes.example), the exact amount, and your order number to use as the security answer and in the message field.

We do not take credit cards, debit, cash on delivery or cryptocurrency.

Smokes.now sells native tobacco under the applicable First Nations tax exemptions, so the price on the product page is the price you pay. The only thing added at checkout is shipping.

Transfers to our address are auto-deposited, so there is nothing for us to accept manually. Your order sits as awaiting payment until the transfer clears, then we email a confirmation to the address you checked out with.

Send the exact total shown on your payment page and include your order number in the message — that is how the transfer gets matched to your order. If you sent the wrong amount or forgot the order number, email support@smokes.example with the details.

Orders are dispatched within 1 business day of your e-Transfer clearing. Orders that clear on a weekend or a holiday go out on the next business day.

A flat $20.00 on every order, to every province — it does not change with the size or weight of your parcel, so ordering more never costs more to ship.

Shipping is free on orders over $250.00 (before shipping).

We ship within Canada only, to all 10 provinces. We do not currently deliver to the territories (Northwest Territories, Nunavut and Yukon), and we do not ship internationally or across the border under any circumstances.

Delivery estimates run from the day your parcel is dispatched, not the day you order:

• Small parcel (1–2 cartons or up to 25 Zyn tins) — 2–4 business days
• Medium parcel (3–6 cartons or up to 75 Zyn tins) — 3–5 business days
• Large parcel (7+ cartons — bulk and mixed orders) — 4–7 business days

Remote and northern postal codes may add 1–3 business days.

Yes. Every parcel ships tracked, and the tracking number is emailed to you once your order is dispatched. If you have not seen it by the end of the next business day after paying, check your junk folder, then email support@smokes.example.

Yes. Parcels ship in plain packaging with no branding, product names or logos anywhere on the outside — only the shipping label.

Please give it 24 hours first. Parcels are sometimes scanned as delivered slightly before the last stop, or left with a household member, a neighbour, a building office or the local post office.

If it still has not turned up after 24 hours, email support@smokes.example with your order number and we will open a trace with the carrier.

Cartons are sealed cartons of 200 king size native cigarettes. Zyn is sold by the tin — 15 pouches per tin, in 6 mg strength.

No. There are no accounts and no passwords — your cart lives in your own browser and you check out as a guest. Keep your order number: it is how you get back to your payment page and how we look your order up.

Before you send the e-Transfer, simply don't send it — an unpaid order is never dispatched, and you can place a new one instead.

If you have already paid, email support@smokes.example with your order number right away. We can change or cancel an order any time before it is dispatched.

The more cartons you order, the more you save:

• 3 cartons — $5 off
• 5 cartons — $10 off
• 10 cartons — Free extra carton

Full details are on the loyalty page.

You don't have to. Rewards are applied automatically — there is no account, no code and nothing to claim. Your reward appears in the order summary before you pay, and we re-check it when the order is placed.

Only the highest reward you qualify for is applied, so rewards do not stack. Rewards are earned on the cartons in a single order — Zyn tins do not count toward the carton total, and carton counts are not carried over between orders.

An extra of the lowest-priced carton already in your order, added to the parcel at no charge. It is listed on your payment page so you can see exactly what is coming.

You must be of legal smoking age in your province. You confirm your age when you enter the store and again at checkout, and the carrier may ask for ID on delivery.

We do not sell to anyone underage, and we do not ship to an address where an adult cannot receive the parcel.

No. Smoking is harmful to your health, and nicotine pouches contain nicotine, which is addictive. Please read the warnings on the packaging.